Track Command terms of service

Agreement and operator

By affirmatively accepting these Terms during account creation or invitation activation, you agree to the terms of BP Labs LLC ("BP Labs", "we", "us"). Our Privacy Policy describes personal-data practices and does not waive privacy rights. You can only commit a school, club, or other organization to an agreement if you have authority to do so. A separately signed agreement takes precedence if it conflicts with these Terms.

Eligibility and school responsibilities

Users must be at least 13 years old to hold an account, and a parent login cannot be used to evade this age minimum. Schools and coaches are responsible for obtaining any required permissions to collect, enter or share athlete data, especially for minors. The service is not a substitute for a school-specific student-data or privacy agreement; a school may need a separate agreement before deploying it. BP Labs does not represent that mere use of Track Command establishes FERPA compliance.

Accounts, roles and acceptable use

Keep your login secure and do not access another account, team or athlete's data without permission. Head coaches manage program access, assistants have discipline or roster restrictions, athletes see authorized personal and team information, and approved guardians have limited view-only access. Do not share passwords, impersonate others, circumvent permissions, probe or disrupt the service, distribute prohibited material, scrape private data, or upload information in violation of law or another person's rights. Report suspected compromise to support promptly.

Training safety and accuracy

Track Command organizes workouts, practice attempts, competition records and performance calculations. It does not replace individualized coaching judgment, medical care, injury assessment, emergency services, or safe supervision. Scores, measurements, calculations, reminders, scheduling and imported or manually entered results may be inaccurate, delayed or unavailable. Coaches and users must independently verify information that affects safety, eligibility or important decisions. We do not guarantee athletic, recruiting or competitive results.

Recruiting, public links and minors

Coaches are responsible for the accuracy, lawfulness and necessary permissions for recruiting records, academic information, videos, contact details and other athlete content, particularly for minors. Coach-approved recruiting profiles or packets shared through public links may be viewed, copied and redistributed by anyone with the link. Disabling a link does not retrieve outside copies. Do not publish a recruiting profile without the athlete's and any legally required guardian, school or organization approvals. Never assume that a profile approved within the app establishes legal consent outside it.

Content, school records and licenses

You and your organization retain the rights you have in training plans, notes, messages, athlete records, videos and other material you provide. You grant BP Labs a limited, nonexclusive license to store, process, display, back up and transmit that material only to provide, secure, maintain and support Track Command, as explained in our Privacy Policy. You represent that you have the authority to submit and share it. Shared program history may remain with a team after an individual member leaves or deletes an account, subject to privacy rights and signed agreements. BP Labs owns or licenses the application, brand and software and grants you a limited right to use it during lawful access.

Access, complimentary launch and billing

Track Command currently provides complimentary program access while paid checkout is paused. No card is required and no charge begins automatically. Paid billing features are being prepared but are not yet active. When paid checkout is available, the actual price, interval, taxes, renewal terms and total must be presented before purchase. Billing occurs through Stripe Checkout and renews on the disclosed schedule until canceled. A team billing owner can manage payment details or cancel future renewals through Stripe. Cancellation generally leaves paid features available for the remainder of a paid period and preserves applicable read access to historical records.

Refunds, upgrades and downgrades

Payments are ordinarily nonrefundable, including unused subscription time, except where law requires otherwise. Voluntary upgrades may use prorations shown before confirmation. Downgrades are not offered as a standard option; requests based on exceptional circumstances may be reviewed without any guarantee of approval, credits or refunds. You may cancel renewal and exercise statutory rights regardless of this policy. Deleting an account does not necessarily cancel an active Stripe subscription; cancel billing separately where applicable.

Warranty disclaimer

To the fullest extent permitted by applicable law, Track Command is provided "as is" and "as available" without implied warranties of merchantability, fitness for a particular purpose, noninfringement or uninterrupted availability. We do not promise error-free scheduling, calculations, messaging, record recovery, continuous hosting, or specific athletic or recruiting results. This does not affect legally nonwaivable warranties and remedies.

Limits on liability

To the extent allowed by applicable law, BP Labs LLC and its service providers are not responsible for indirect, incidental, special, exemplary or consequential damages, including lost profits or opportunities. To the maximum extent permitted by law, BP Labs LLC's aggregate liability for Track Command claims is capped at the greater of US $100 or the amount the claimant or their organization paid for Track Command during the preceding 12 months. These limits do not exclude nonwaivable liability, including certain personal injury, fraud, intentional misconduct or statutory and privacy rights. They do not override mandatory consumer remedies.

Indemnification for unlawful organization content

To the extent permitted by law, an adult acting with authority for a team or organization agrees to defend and indemnify BP Labs against third-party claims and reasonable documented expenses caused by their organization's unlawful disclosure of athlete records, rights-infringing content or deliberate violation of these Terms, except to the extent caused by BP Labs' own conduct. We will give reasonably prompt notice and an opportunity to participate in the defense. This does not apply to minors or the lawful exercise of consumer, privacy or student rights.

Suspension, termination and deletion

Users may end use and request deletion through Delete Account. We may suspend, restrict or end access if reasonably necessary for security, unlawful use, major Terms violations, an elected unpaid subscription or risk to other users. We will give notice and a reasonable opportunity to cure when lawful and practicable; urgent threats may require immediate action. Suspension or deletion of a login is distinct from preserving lawful program-owned records and from canceling payment renewal. Data access, retention and deletion rights are explained in our Privacy Policy and any applicable written school agreement.

Third-party services and infringement reports

Payment processors, app stores, video services and outside sites may have additional terms and may become unavailable. Respect intellectual property rights. Report suspected infringement or unlawful content at accounts@bplabsllc.com, identifying the material without including unnecessary student data.

Disputes and governing law

Contact support first for an opportunity to resolve nonurgent contractual concerns informally within 30 days. To the extent legally permitted, Utah, USA law governs these Terms without conflict-of-law rules; courts in Utah may hear business or organizational disputes. Consumers keep any mandatory rights to local courts or dispute processes. We do not impose mandatory arbitration or class-action waivers through these Terms. Nothing restricts reports to regulators, urgently necessary court relief or rights that cannot legally be waived.

Updates and contact

We may update these Terms when the service or law changes. Material changes will be disclosed and new acceptance requested when required; we will not retroactively override protections that require affirmative agreement. If a provision is unenforceable, lawful remaining provisions survive. Ownership, lawful retention, content responsibility, liability and disputes provisions may survive termination to the extent applicable.

Contact BP Labs LLC through Track Command support or accounts@bplabsllc.com.